PRACTICE CHARTER STANDARDS

YOUR RESPONSIBILITIES

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If you are threatening, violent or abusive we have the right to have you removed immediately from our list of patients. If necessary we will also call the police.

CONFIDENTIALITY

All information given during a consultation is regarded as confidential and will not be given to a third party without your consent. Nonetheless, there are rare occasions when a doctor’s duty to the public may outweigh his or her duty of confidentiality to the patient. In such circumstances the General Medical Council lays down clear guidelines regarding the doctor’s legal duties. We are happy to discuss any aspect of your medical care with you, and you have a right in law to see your medical records if you wish.

SUGGESTIONS AND COMPLAINTS

We try to provide the best possible service to our patients, and we welcome suggestions about ways in which we might improve. If you have any suggestions or concerns please let your doctor know, or ask to speak to the practice manager. If the matter cannot be satisfactorily resolved the practice manager will give you information about how to proceed further.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.